The NC General Assembly has issued a Senate Bill (SB) to look at the current payment process for NC Adult Care homes. The Session Law 2019-240 SB 537 required the NC Medicaid Program to look at the managed care delivery system and establish a work group to evaluate reimbursement options for services provided by adult care homes.The NC General Assembly has issued a Senate Bill (SB) to look at the current payment process for NC Adult Care homes. The Session Law 2019-240 SB 537 required the NC Medicaid Program to look at the managed care delivery system and establish a work group to evaluate reimbursement options for services provided by adult care homes.Apply for Medicaid in North Carolina. Online at HealthCare.gov or at ePass. You can enroll by phone at 1-800-318-2596. You can also apply in person at your local County Department of Social Services office or complete a paper application. Eligibility: The aged, blind, and disabled. Also, parents with dependent children are eligible for Medicaid ...State Government websites value user privacy. To learn more, view our full privacy policy. Secure websites use HTTPS certificates. A lock icon or https:// means you’ve safely connected to the official website. Utility Menu. NCDHHS COVID-19; NC.GOV; AGENCIES; JOBS; Main menu. Assistance.Contacts. NC Medicaid Contact Center. 888-245-0179. Information on the NC Health Choice move to NC Medicaid.Dental Services are diagnostic, preventive or corrective procedures provided or supervised by a dentist, including services to: Treat disease; Maintain oral healthEmail: [email protected]. Pharmacy Help Desk Contact Information; Tab/Accordion Items. Pharmacy Help Desk Contact Information AmeriHealth Caritas: 866-885-1406; Carolina Complete Health: 833-992-2785; Healthy Blue: 833-434-1212; United Healthcare: 855-258-1593; WellCare: 866-799-5318, option 3; Tuesday, April 16, 2024. Revised policy in addition to services outlined in Maternity Coverage and Reimbursement Bulletin posted Oct. 23, 2023. 1915 (b) (3) Services Transition to 1915 (i) Services by June 30, 2024. This bulletin is applicable to both NC Medicaid Managed Care and NC Medicaid Direct. In addition to services outlined in Maternity Coverage and Service … NC Department of Health and Human Services 2001 Mail Service Center Raleigh, NC 27699-2000. Customer Service Center: 1-800-662-7030 Visit RelayNC for information about TTY services. Managed Care Contracts. Under a managed care health insurance plan, patients receive the highest levels of quality care, at the lowest possible cost when patients choose hospitals, laboratories, clinics and providers that are part of the patient’s plan networks. Cone Health currently maintains contracts with the below managed care plans:Login to Enroll. Key Not Found For: pageNotFound_instructions. Key Not Found For: pageNotFound_body.Welcome to ePASS. - ePASS is a way to apply for Benefits and services in North Carolina. - New applicants and existing beneficiaries can create an account. - An enhanced …Vaya a ncmedicaidplans.gov/es (herramienta de chat disponible ) • Use la aplicación móvil de NC Medicaid Managed Care • Llame gratis al 1-833-870-5500 (número de TTY: 711 o RelayNC.com) 1 . QUÉ NECESITA HACER SI . 2 3. Solo quiere cambiar su proveedor personal (PCP) o administracion de cuidadosRaleigh. Mar 15, 2021. The North Carolina Department of Health and Human Services today announced the launch of statewide open enrollment for NC Medicaid Managed Care. Beneficiaries can enroll online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588) or through the free NC Medicaid Managed Care …Go to ncmedicaidplans.gov. Or call us at 1-833-870-5500 (TTY: 1-833-870-5588). The call is free. We can speak with you in other languages. You can get this information in other languages or formats, such as large print or audio. MEDICAID EB GUIDE ENG 201202 (NCEB-CG-EN-201202) Use this guide to view added services each health plan offers.WHAT MAKES TCM DIFFERENT? TCM is similar to the current care management provided by the Tailored Plans. Beneficiaries should expect: • More intensive and streamlined care management through one Tailored Care managerBy Liora Engel-Smith. North Carolina’s Medicaid program is shifting roughly two-thirds of its enrollees into managed care this summer, starting on July 1. In the process, thousands of enrollees — some of whom have never had to choose health insurance or a network — were thrust into a process that many have found difficult and confusing.• Federally recognized tribal members or others who qualify for services through Indian Health Service (IHS) • People in the Program for All-Inclusive Care for the Elderly (PACE)Draft NC 1915 (b) Waiver Renewal - 042.06.00 - July 1, 2024. The draft application for NC 1915 (b) Waiver Renewal is posted for public comments. The Waiver can be accessed on the NC Medicaid State Plan Public Notices webpage. Comments can be submitted to [email protected]. Written comments may be sent …Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planApr 15, 2024 · Draft NC 1915 (b) Waiver Renewal - 042.06.00 - July 1, 2024. The draft application for NC 1915 (b) Waiver Renewal is posted for public comments. The Waiver can be accessed on the NC Medicaid State Plan Public Notices webpage. Comments can be submitted to [email protected]. Written comments may be sent to the following address ... We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday.Medicare - Call 800-633-4227 or visit www.medicare.gov. Medicare provides information 24 hours a day, seven days a week about eligibility, enrollment, and coverage. Social Security Administration - Call 800-772-1213 or visit www.socialsecurity.gov. Contact the Social Security Administration to enroll in Medicare or to request a replacement ...Nov 6, 2020. The North Carolina Department of Health and Human Services today announced the launch of NC Medicaid’s managed care enrollment website, www.ncmedicaidplans.gov, in preparation for the launch of Medicaid Managed Care scheduled for July 1, 2021. The purpose of the enrollment website is to help Medicaid …Visit ncmedicaidplans.gov or call 833-870-5500 to learn more about Medicaid health plans and the services they provide. How do I know which providers are in my health plan’s network? Visit your Medicaid health plan website or call your health plan to learn which providers are in your health plan’s network.Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planWelcome to NCTracks, the multi-payer Medicaid Management Information System for the N.C. Department of Health and Human Services (N.C. DHHS). PROVIDERS - Click on the Providers tab above to enter the Provider Portal. RECIPIENTS - Click on the Recipients tab above to enter the Recipient Portal. STATE AND FISCAL AGENT STAFF - Click on the …NC.GOV; NCDHHS; SERVICES; Search. Home; Topics Related to Bulletins. 1915(b)(3) Services Transition to 1915(i) Services by June 30, 2024. April 16, 2024. Providers should work with their Medicaid beneficiary’s health plan and Tailored Care Manager to transition the members to 1915(i) services.Vaya Health manages services for people with behavioral health (mental health and substance use), I/DD, and TBI in 32 counties across North Carolina. Beginning in 2024, Vaya Health also will manage physical health and pharmacy services for Medicaid. At Vaya, we believe that working together across different areas of care is the best way to help ...During a conference for health care professionals in Raleigh earlier this month, officials from the N.C. Department of Health and Human Services gave an update on the twice-delayed launch of an experimental managed care program for Medicaid enrollees with complex needs. The program will create specialized health plans tailored to those … Learn how to apply for NC Medicaid online, by phone, mail, or in person. Find out how to choose a health plan and a primary care provider after you are approved. Vaya Health, 1-800-962-9003, TTY: 711. Your Tailored Plan is assigned based on the county that administers your NC Medicaid. Find your Tailored Plan (also known as “LME/MCO”) by using this directory. Or, call the NC Medicaid Enrollment Broker at 1-833-870-5500 (TTY: 711 or RelayNC.com ).Jul 20, 2021 · Prepaid Health Plans (PHPs) began providing non-emergency medical transportation (NEMT) and non-emergency ambulance transportation (NEAT) services for PHP members on July 1, 2021. To receive free interpreter services, call 866-719-0141 or ask at the DSS local office. After the recorded message, you will reach an operator who can provide you with an interpreter. If you have a disability and need communication assistance, call 866-719-0141 or TTY: 711. View or print a pdf of applications in other languages. [email protected] . Related Topics: Bulletins. Medicaid Direct. Medicaid Managed Care. Facilities. Division of Health Benefits. Contact …Raleigh. Mar 15, 2021. The North Carolina Department of Health and Human Services today announced the launch of statewide open enrollment for NC Medicaid Managed Care. Beneficiaries can enroll online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588) or through the free NC Medicaid Managed Care …Prior approval (PA) may be required for some services, products or procedures to verify documentation of medical necessity. Prior approval is for medical approval only and must be obtained before rendering a service, product or procedure that requires prior approval. The ordering provider is responsible for obtaining PA; however, any provider ...An additional unique feature of Behavioral Health I/DD Tailored Plans is the combination of Medicaid and state funding to support enrolled populations. The contract award covers counties in each catchment area as of July 26, 2021, as well as realignments approved by Secretary Cohen effective Sept. 1, 2021. Given additional county requests …Tuesday, April 16, 2024. Revised policy in addition to services outlined in Maternity Coverage and Reimbursement Bulletin posted Oct. 23, 2023. 1915 (b) (3) Services Transition to 1915 (i) Services by June 30, 2024.Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planThere are 4 ways to apply: Online: Apply online at ePass.; Phone: Call your county’s Department of Social Services (DSS).Find your local agency online or by calling the NC Medicaid Contact Center at 888-245-0179.; Mail, email, fax or drop off: Fill out a paper application and send it to or drop it off at your local DSS agency.Get a copy of the paper …o Online at ncmedicaidplans.gov. Auto-enrollment for Tailored Plans is based on: 1. If a beneficiary meets the Tailored Plan enrollment criteria 2. The county that manages the beneficiary’s Medicaid case (administrative county) 3. Special population considerations (e.g., Tribal/IHS eligible or dual eligible)The NC General Assembly has issued a Senate Bill (SB) to look at the current payment process for NC Adult Care homes. The Session Law 2019-240 SB 537 required the NC Medicaid Program to look at the managed care delivery system and establish a work group to evaluate reimbursement options for services provided by adult care homes.Raleigh. Mar 15, 2021. The North Carolina Department of Health and Human Services today announced the launch of statewide open enrollment for NC Medicaid Managed Care. Beneficiaries can enroll online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588) or through the free NC Medicaid Managed Care …February 14, 2024. PRESS RELEASE — As of Feb. 1, 2024, 346,408 newly eligible North Carolinians are enrolled in Medicaid and now have access to comprehensive health care, according to the North Carolina Department of Health and Human Services’ Medicaid Expansion Enrollment Dashboard. NCDHHS released an updated the dashboard today, … NC Department of Health and Human Services 2001 Mail Service Center Raleigh, NC 27699-2000. Customer Service Center: 1-800-662-7030 Visit RelayNC for information about TTY services. Thank you for being a member of our family! We know you have lots of choices for healthcare coverage. We appreciate the trust you place in us to help you get the care you need to stay healthy. Let's get started by going over some important details about your plan.Contact. Mailing Address. 2501 Mail Service Center. Raleigh, NC 27699-2101. Telephone. NC Medicaid Contact Center 1-888-245-0179. Local Department of Social Services Directory. The Division of Medical Assistance is to use the resources and partnerships of Medicaid to improve health care for all North Carolinians.NCID is the official website for accessing online services and transactions with the state of North Carolina. Whether you are an individual, a business, a state employee or a …Apply for Medicaid in North Carolina. Online at HealthCare.gov or at ePass. You can enroll by phone at 1-800-318-2596. You can also apply in person at your local County Department of Social Services office or complete a paper application. Eligibility: The aged, blind, and disabled. Also, parents with dependent children are eligible for Medicaid ... Community-Based Doula Programs (up to $1,200 value) Community baby showers with gifts, resources, and education. Up tp $100 in rewards for baby products. Electric breast pump. Phone Program. Smartphone with free monthly unlimited data, minutes, and texts. Youth. $75 Youth sports program at your YMCA. The NC General Assembly has issued a Senate Bill (SB) to look at the current payment process for NC Adult Care homes. The Session Law 2019-240 SB 537 required the NC Medicaid Program to look at the managed care delivery system and establish a work group to evaluate reimbursement options for services provided by adult care homes.You need to enable JavaScript to run this app.Medicaid is a joint federal and state program that, together with the Children’s Health Insurance Program (CHIP), provides health coverage to over 77.9 million Americans, including children, pregnant women, parents, seniors, and individuals with disabilities. Medicaid is the single largest source of health coverage in the United States.February 14, 2024. PRESS RELEASE — As of Feb. 1, 2024, 346,408 newly eligible North Carolinians are enrolled in Medicaid and now have access to comprehensive health care, according to the North Carolina Department of Health and Human Services’ Medicaid Expansion Enrollment Dashboard. NCDHHS released an updated the dashboard today, …Jun 7, 2021 · Transition of Care Policy. Consistent with federal requirements and NC Medicaid’s vision to ensure continuity of care for members transitioning between prepaid health plans (PHPs) or service delivery systems, NC Medicaid has released the NCDHHS Transition of Care Policy. The draft policy was released for public comment in February 2020 and ... Welcome to ePASS. - ePASS is a way to apply for Benefits and services in North Carolina. - New applicants and existing beneficiaries can create an account. - An enhanced …WellCare of North Carolina partners with providers to develop and deliver high-quality, cost-effective health care solutions. We understand that maintaining a healthy community starts with providing care to those who need it most. We are committed to improving the quality of life of our millions of members, who often include some of our nation ...Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planCall us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday. Or use the chat tool to chat with us online. For answers to common questions, go to Get answers .Tuesday, April 16, 2024. Revised policy in addition to services outlined in Maternity Coverage and Reimbursement Bulletin posted Oct. 23, 2023. 1915 (b) (3) Services Transition to 1915 (i) Services by June 30, 2024.Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for …Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday. Or use the chat tool to chat with us online. For answers to common questions, go to Get answers .Apr 10, 2024 · Vaya Health, 1-800-962-9003, TTY: 711. Your Tailored Plan is assigned based on the county that administers your NC Medicaid. Find your Tailored Plan (also known as “LME/MCO”) by using this directory. Or, call the NC Medicaid Enrollment Broker at 1-833-870-5500 (TTY: 711 or RelayNC.com ). The North Carolina Department of Health and Human Services manages the delivery of health and human related services for all North Carolinians, especially our most vulnerable people – children, elderly, disabled and low-income families. The Department works closely with health care professionals, community leaders, advocacy groups, local ...Your health care options or changing your health plan: visit ncmedicaidplans.gov, use the NC Medicaid Managed Care mobile app, or call 1-833-870-5500 (TTY: 711 or …Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call …Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan Benefits Overview. Carolina Complete Health offers health insurance plans with comprehensive health care benefits and services that suit the needs of families and individuals in our service areas in North Carolina. View some of Carolina Complete Health's benefits and service below. In Lieu of Services: Carolina Complete Health may cover, …Health Plans | NC Medicaid. Home. Health Plans. NC Medicaid Managed Care Health Plans. Behavioral Health I/DD Tailored Plans. EBCI Tribal Option. Health Plan … Cómo utilizar NC Medicaid Managed Care. NC Medicaid is committed to providing our county partners with resources to help Medicaid beneficiaries smoothly transition to managed care. This webpage is your "County Playbook" a place where general and detailed information is stored to help you support North Carolina's transformation to NC Medicaid ... Eligibility and Enrollment. To participate in PACE, an individual must: Be enrolled in Medicaid only. Be enrolled in Medicare only. Be enrolled in Medicare and Medicaid (dually eligible) Have the ability to privately pay. To receive PACE services, an individual must: Be 55 years of age or older. Be determined to need the level of care required ...Contact Us. Call: 919-212-7000. Fax: 919-212-7028. Mail: Wake County Health & Human Services. P.O. Box 46833. Raleigh, NC 27620. Medicaid is a medical assistance program that serves children, adults and families.NCTracks Contact Center. Customer Service Agents are available to answer questions at this toll-free number: Phone: 800-688-6696. Calls are recorded to improve customer satisfaction. NCTracks AVRS. The Automated Voice Response System is encouraged to obtain claims status using a touch-tone phone. Phone: 800-723-4337.Vaya Health, 1-800-962-9003, TTY: 711. Your Tailored Plan is assigned based on the county that administers your NC Medicaid. Find your Tailored Plan (also known as “LME/MCO”) by using this directory. Or, call the NC Medicaid Enrollment Broker at 1-833-870-5500 (TTY: 711 or RelayNC.com ).Prior approval (PA) may be required for some services, products or procedures to verify documentation of medical necessity. Prior approval is for medical approval only and must be obtained before rendering a service, product or procedure that requires prior approval. The ordering provider is responsible for obtaining PA; however, any provider ...Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for …information here: ncdhhs.gov/localdss. • About choosing or enrolling in a health plan: Go to ncmedicaidplans.gov or call us at 1-833-870-5500 (TTY: 1-833-870-5588). The call is free. The website also has a chat feature where you can get answers to your questions. • About your health plan or benefits: Call your health plan.Your health care options or changing your health plan: visit ncmedicaidplans.gov, use the NC Medicaid Managed Care mobile app, or call 1-833-870-5500 (TTY: 711 or RelayNC.com) If you need help with resources or to help you understand your rights and responsibilities: Call the NC Medicaid Ombudsman at 1-877-201-3750.Apply for Medicaid in North Carolina. Online at HealthCare.gov or at ePass. You can enroll by phone at 1-800-318-2596. You can also apply in person at your local County Department of Social Services office or complete a paper application. Eligibility: The aged, blind, and disabled. Also, parents with dependent children are eligible for Medicaid [email protected] . Related Topics: Bulletins. Medicaid Direct. Medicaid Managed Care. Facilities. Division of Health Benefits. Contact …Medicaid Direct behavioral health capitation rates for the LME/MCOs, effective Dec. 1, 2022, included funding to support a 31.6% rate increase for ICF ILOSs and 1915 (i) Individual and Transitional Support. As part of North Carolina House Bill 259, the General Assembly defunded this Group Homes Stabilization and Transition budget item.Governor Roy Cooper and NC Department of Health and Human Services Secretary Kody H. Kinsley announced today that DHHS will launch Medicaid Expansion on Dec. 1, 2023, giving more than 600,000 North Carolinians access to health care. “Finally expanding Medicaid in North Carolina is a monumental achievement that will extend …Jun 30, 2021. Starting July 1, nearly 1.6 million Medicaid beneficiaries in North Carolina will begin receiving the same Medicaid services in a new way through NC Medicaid Managed Care health plans. Most beneficiaries will continue to get care from the same doctors they see today but will now be a member of a health plan.The “Medicaid Transformation” plan will move most of NC Medicaid’s services for adults and children into a managed care model, such that: Beneficiaries will select or be assigned to a Prepaid Health Plan which will offer a “Standard Plan” through which beneficiaries will access health care services from the company’s network of ...Medicaid and the Children’s Health Insurance Program (CHIP) provide free or low-cost health coverage to millions of Americans, including some low-income people, families and children, pregnant women, the elderly, and people with disabilities. Find out how to qualify for Medicaid at Healthcare.gov. You can apply for or re-enroll in Medicaid or CHIP any …On December 1, 2023 more people became eligible for NC Medicaid through Medicaid expansion. Under expansion, NC Medicaid covers people ages 19 through 64 years with higher incomes. Many North Carolinians who did not qualify for health coverage prior to expansion now do. This dashboard, updated monthly, tracks how many people are …Beneficiaries can enroll online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588) or through the free NC Medicaid …Your health care options or changing your health plan: visit ncmedicaidplans.gov, use the NC Medicaid Managed Care mobile app, or call 1-833-870-5500 (TTY: 711 or …
The “Medicaid Transformation” plan will move most of NC Medicaid’s services for adults and children into a managed care model, such that: Beneficiaries will select or be assigned to a Prepaid Health Plan which will offer a “Standard Plan” through which beneficiaries will access health care services from the company’s network of .... Golibgen
Visit ncmedicaidplans.gov or call 833-870-5500 to learn more about Medicaid health plans and the services they provide. How do I know which providers are in my health plan’s network? Visit your Medicaid health plan website or call your health plan to learn which providers are in your health plan’s network.To learn more about enrolling for services as part of the Alliance Health Plan, contact Member and Recipient Services at 800-510-9132 (Relay 711). NC Medicaid Direct is North Carolina’s health care program for Medicaid beneficiaries who are not enrolled in … Learn how to apply for NC Medicaid online, by phone, mail, or in person. Find out how to choose a health plan and a primary care provider after you are approved. A volunteer Medicaid Ambassador can walk you through the online Medicaid application (ePASS or HealthCare.gov) and answer questions you may have about the application. They cannot complete an application on your behalf. Find a Medicaid Ambassador near you. How to Use NC Medicaid Managed Care .U.S. Government rights to use, modify, reproduce, release, perform, display, or disclose these technical data and/or computer data bases and/or computer software and/or computer software documentation are subject to the limited rights restrictions of DFARS 252.227-7015(b)(2) (June 1995) and/or subject to the restrictions of DFARS 227.7202 …This law directed the Department of Health and Human Services to create a "Medicaid Reform" plan that will help doctors and other health care professionals focus even more on quality care and making patients healthier, while controlling costs to taxpayers. Although the official public comment period ended April 18, the Department …Medicaid is a health insurance program for low-income individuals and families who cannot afford health care costs. NC Medicaid may help pay for certain medical expenses …o Online at ncmedicaidplans.gov. Auto-enrollment for Tailored Plans is based on: 1. If a beneficiary meets the Tailored Plan enrollment criteria 2. The county that manages the beneficiary’s Medicaid case (administrative county) 3. Special population considerations (e.g., Tribal/IHS eligible or dual eligible)Learn how to apply for NC Medicaid online, by phone, mail, or in person. Find out how to choose a health plan and a primary care provider after you are approved.Look up providers and health plans. Use our tools to help you find and view primary care providers (PCPs) and health plans. NC Medicaid Provider and Health Plan Lookup Tool. …Thank you for being a member of our family! We know you have lots of choices for healthcare coverage. We appreciate the trust you place in us to help you get the care you need to stay healthy. Let's get started by going over some important details about your plan.Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call … Home. Managed Care Toolkit. NC Medicaid open enrollment ended May 14, 2021. The North Carolina Department of Health and Human Services has begun mailing enrollment packets statewide and launched new resources for beneficiaries as it prepares for NC Medicaid Managed Care Open Enrollment which took place March 15, 2021 through May 14, 2021. [email protected] or the NC Medicaid Managed Care Provider Ombudsman . at 866-304-7062. THE PREFERRED DRUG LIST The PDL includes medications, which the state has deemed to be at a financial advantage for the state to utilize compared to equally effective medications, and/or have been positioned on the PDL due to better clinical Make sure your local Department of Social Services has your correct contact information. ePASS is North Carolina’s secure self-service website where you can apply for various benefits, view case details, renew your Medicaid and update your information. You can also call or visit your local DSS office to update your information. Starting July 1, 2021, most Medicaid beneficiaries began receiving the same Medicaid services in a new way. Called "NC Medicaid Managed Care," beneficiaries choose a health plan and get care through a health plan's network of doctors. Some beneficiaries are remaining in traditional Medicaid, which is called NC Medicaid Direct. We can help. Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call is toll free. You will need your Medicaid ID number. 2 3. Provider Information. Managed Care Contracts. Under a managed care health insurance plan, patients receive the highest levels of quality care, at the lowest possible cost when patients choose hospitals, laboratories, clinics and providers that are part of the patient’s plan networks. Cone Health currently maintains contracts with the below managed care plans:Member and Recipient Portal. Behavioral Health Crisis. 1-800-849-612724 hr. Member & Recipient Line. 1-800-962-9003Mon-Sat, 7a-6p. Embracing whole-person care. There’s a new way to receive Medicaid health care in North Carolina. In 2024, Vaya will manage physical health care, pharmacy, long-term services and supports (LTSS), behavioral ….